These Terms of Use establish a legally binding agreement between you, whether you're accessing the site personally or on behalf of an entity ("you"), and untitlab®, operating as ("untitlab®", "we", "us", or "our"), regarding your use of the untitlab.com website, as well as any other media form, channel, mobile website or mobile application related to or linked to it (collectively, the "Site"). We are located in England and our office is at untitlab® 47 Mark Lane, London EC3R 7QQ.

By accessing the Site, you confirm that you have read, understood, and accepted all of these Terms of Use. IF YOU DO NOT AGREE TO THESE TERMS OF USE, YOU ARE NOT PERMITTED TO USE THE SITE AND MUST STOP USING IT IMMEDIATELY.

By using our website, you agree to these Terms of Service ("Terms"), which include additional terms, conditions, and policies that are referenced herein or available through hyperlink. The Terms apply to all users of the site, including vendors, customers, merchants, and contributors of content. Before accessing or using any part of the site, carefully read these Terms of Service. If you do not agree to these Terms, do not use the website or any of its services. By using any part of the site, you indicate your acceptance of these Terms.

Any new features or tools added to the store will also be subject to the Terms of Service. You can review the latest version of the Terms of Service at any time on this page. We reserve the right to modify, replace, or update any part of these Terms of Service by posting the changes on our website. It is your responsibility to periodically review this page for updates. Your continued use of or access to the website following any changes to the Terms of Service constitutes your acceptance of those changes.



The sale of untitlab® branded items through our website, untitlab.com, is subject to the following General Terms and Conditions of Sale, which may be amended from time to time. These items are sold directly by UNTITLAB UK LTD, a company incorporated under the laws of the United Kingdom, with its registered office located at CHASE BUSINESS CENTRE, 39-41 CHASE SIDE, LONDON, N14 5BP.

The sale of items through our website is limited to consumers ("Customers"), who are natural persons acting for purposes not related to business, entrepreneurial, or commercial activities and who are at least 18 years old (or younger if authorized by their legal guardian). Resale or transfer of items purchased on our website for any business, entrepreneurial, or commercial purpose is strictly prohibited.

The language used to execute sale contracts through our website is English and Chinese, which is equally valid to other language versions. The Terms and Conditions are published on our website for the Customers' information, storage, and reproduction, in compliance with applicable laws.

The purchase of items is exclusively governed by the Terms and Conditions of Sale published on our website and in effect at the time of the relevant purchase. We reserve the right to amend and/or replace the Terms and Conditions at any time. Any amendments or replacements will only be effective for purchases made after the date the amended or new version of the General Terms and Conditions of Sale is published and takes effect. The amendment or replacement of the Terms and Conditions with a new version automatically results in the non-applicability, ineffectiveness, and non-enforceability of the previous version of the Terms and Conditions for purchases made after the previous version is removed from our website or the new version takes effect.



By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.



We reserve the right to refuse service to anyone at any time, for any reason.Please be aware that any content you submit (excluding credit card information) may be transferred unencrypted and may involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. However, your credit card information will always be encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, including access to the Service or any contact on the website through which the service is provided, without our express written permission.

The headings used in these Terms are provided for convenience only and will not limit or otherwise affect the interpretation of these Terms.



4.1. We are not responsible if the information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

4.2. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Item authenticity and intellectual property rights

4.3. untitlab® warrants the authenticity of all the items offered for sale on the website.

4.4. The untitlab® trademark, as well as all the figurative and non-figurative marks and, more generally, all the other trademarks, illustrations, images and logos found on untitlab® items, relevant accessories and/or packaging, whether registered or not, are and shall remain the exclusive property of the UNTITLAB UK LTD. The reproduction, in whole or in part, modification, tampering or use of such trademarks, illustrations, images and logos, for whatever reason and on any support, are strictly forbidden.

4.5. All content (including, but not limited to, logos, text, data compilations, graphics, icons, images, photographs, audio clips, sounds, music, and software, and any combination thereof) available on the website (the "content"), is either owned or licensed by untitlab® (or a UNTITLAB UK LTD), and is protected by applicable copyright laws and treaties around the world. All such rights are reserved.

4.6. Subject to these terms and conditions, untitlab® grants the customer a revocable and non-exclusive licence to access and make personal use of the website limited such that it does not include the right to
(a) use the website in any way which may prejudice or damage the reputation of untitlab®;
(b) use the website for any commercial or business purposes. The website is for customers’ personal use only;
(c) use software robots/spiders/crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on untitlab® ’s infrastructure.

4.7. untitlab® may terminate the limited licence set forth in this section at any time in its sole discretion without prejudice to any other remedy untitlab® may have against the customer pursuant to applicable law for any reason whatsoever and/or for any breach of these terms.

4.8. untitlab® endeavours to ensure that the information posted by it on the website is accurate and complete. untitlab® does not, however, guarantee that the content or any other information available on the website is accurate and/or error free, untitlab® does not promise that the functionality of the website or content will be error-free or that the website, content or the server that makes it available are free of viruses, malicious code or other components which are potentially harmful, or that the website will not be hacked. untitlab® recommends that all users of the internet ensure they have up to date virus-checking software installed.



5.1. Prices for our products are subject to change without prior notice. We strive to keep our prices as accurate as possible, but please note that they may be adjusted at any time due to changes in production costs, market conditions, or other factors beyond our control.

5.2. untitlab® reserves the right to modify or discontinue the Service (or any part or content thereof) at any time, without prior notice. However, we will honor the prices in effect at the time you place your order, as long as the products are available for delivery.

5.3. We are not responsible for any errors, inaccuracies, or omissions in the prices or descriptions of our products. In the event that a product is listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for that product. If your credit card has already been charged for the purchase and your order is canceled, we will issue a refund to your original payment method.

5.4. We shall not be liable to you or to any third party for any damages, losses, or expenses resulting from any modification, price change, suspension, or discontinuance of the Service. Your use of the Service is at your own risk, and you agree to indemnify and hold us harmless from any claims arising out of or related to your use of the Service.


6. PRODUCTS OR SERVICES (if applicable)

6.1.Products or services available exclusively on our website may have limited quantities and can only be returned or exchanged according to our Return Policy.

6.2.While we strive to display our products' colors and images accurately, please note that your computer monitor may not reflect the colors accurately.

6.3.We reserve the right to limit the sales of our products or services to any person, region, or jurisdiction, and we may exercise this right on a case-by-case basis. We may also limit the quantity of any products or services we offer, and descriptions of products and prices are subject to change at our sole discretion without notice. We may discontinue any product at any time. Any offer for a product or service on our website is void where prohibited.

6.4.We cannot guarantee that the products, services, information, or other materials you purchase from us will meet your expectations or that we will correct any errors in our service.

6.5.Item availability: The items offered by untitlab® on our website are limited in quantity, and we may need to check availability at the time of purchase. If an item is unavailable, we will promptly inform you by email or phone call and either cancel your order or inform you of a delay. We reserve the right to vary the items we offer for sale on our website without notice.

6.6.You shall acknowledge that the items offered by untitlab® on the website (hereinafter referred to as the "items") are limited in quantity and that we need to check our availability at the time of the purchase.

6.7.Occasionally certain items may be unavailable. In such circumstances, untitlab® will inform you promptly by email or telephone call that the order placed has been cancelled, or inform you that the delivery would be delayed. 

6.8.untitlab® reserves the right to vary the items offered for sale on the website at any time, without any notice.



To complete an order, clients must follow the procedure below:

7.1. Product selection: Clients must select the product they wish to order.

7.2. Reviewing the order: Clients can review the contents of their basket and remove any selected products they no longer wish to purchase.

7.3. Checking information: Clients should check the details of their order, including the total price, delivery address, and billing address. They can delete a product or update their delivery or billing address if needed.

7.4. Selecting payment method: Clients should select their preferred payment method, either by clicking the "Credit Card" or "PayPal" button to access secure payment.

7.5. Order confirmation: Once payment is confirmed, clients will immediately receive an email confirming the order, including the order number and a detailed list of the purchased products. The email will be sent before the delivery date.

7.6. By completing the order, clients expressly accept that the order details will be confirmed via email by untitlab®.

7.7. All information provided and the order confirmation will serve as evidence of the transaction. The order confirmation will be considered equivalent to a signature and acceptance of the transaction.



8.1. The prices of items offered for sale on the website include VAT.

8.2. The applicable prices will be displayed in US Dollars, Euros, or Pounds, as relevant.

8.3. The total price displayed in the shopping bag includes shipping costs. untitlab® will seek your express consent before charging any additional fees.

8.4. Upon your confirmation of the order by pressing the relevant final order confirmation button (buy button), the prices shown on the website and displayed in the shopping bag will be charged to you. untitlab® reserves the right to modify the prices of the items offered for sale on the website at any time without notice.

8.5. untitlab® accepts PayPal, credit cards, debit cards, and other payment methods expressly indicated on the website.

8.6. For credit card or debit card payments, you must confirm and warrant that you are the owner, or have been authorized by the owner to use, the credit card/debit card used for the purchase, and the accuracy of all relevant data entered at the time of purchase, including but not limited to credit card/debit card number, expiry date, and, if applicable, the security code. untitlab® takes no responsibility for verifying your ownership or authorization to use such credit card/debit card, or the accuracy of the relevant data entered at the time of purchase. You acknowledge the risks of online payment and are responsible for keeping your account information, bank account information, and any electronic payment account information secure. If you suspect fraudulent activity, you must inform untitlab® immediately and take appropriate action.

8.7. For payments other than credit card/debit card, you confirm and warrant that you are the owner or authorized user of the account used for the purchase. untitlab® takes no responsibility for verifying your ownership or authorization to use such account.

8.8. All credit/debit cardholders and payment account holders are subject to validation checks and authorization by the card issuer or payment method provider. If the issuer of your card or payment method provider refuses to authorize payment, untitlab® will not accept your order and is not liable for any delay or non-delivery. untitlab® is not obliged to inform you of the reason for refusal.

8.9. untitlab® is not responsible for any charges or other amounts applied by your card issuer, bank, or payment method provider as a result of untitlab® processing your credit/debit card payment or other method of payment in accordance with your order.

8.10. If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the website, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer, bank, or payment method provider, and therefore untitlab® is not responsible for any cost, expense, charge, or other liability incurred or suffered by you as a result of your card issuer or payment method provider charging you in a different currency other than the currency of your purchase as displayed on the website.

8.11. The purchased items will be shipped only after your payment of the amount owed. If you cannot be charged the amount due for any reason, the sale process will be automatically terminated, and the sale cancelled.

8.12. untitlab® strives to provide accurate pricing information on its website. However, in rare cases, pricing errors may occur resulting in items being mispriced. If the correct price of an item is lower than what is listed on the website, untitlab® will either charge the lower amount and ship the item to you, or cancel your order. If the correct price of an item is higher than what is listed on the website, untitlab® may, at its discretion, contact you to confirm if you wish to proceed with the order at the correct price or cancel the order and notify you accordingly. Please note that untitlab® is not obligated to provide items at an incorrect price.



9.1. Each item available for purchase on the website can be viewed by following a dedicated link that displays photographic images, unit price, colours, sizes (if applicable), and the estimated delivery date for pre-ordered or personalized items, which are not yet available for delivery and marked accordingly on the website.

9.2. You may purchase one or more items, subject to certain limitations that may be varied by untitlab® at any time.

9.3. The items you select for purchase will be placed in the shopping bag, which is not a reservation and the items may be purchased by others. You can view the description of the items in your shopping bag, including measurements or sizes (if applicable), together with one or more photographic images in digital format.

9.4. While untitlab® takes reasonable steps to ensure that the photographs displayed on the website accurately reflect the original items, there may be some discrepancies due to the technical characteristics and colour resolution of the customer's device, and untitlab® shall not be responsible for any possible inadequacy of the graphic representations of the items displayed on the website. Any measurements given are approximate only, and the colours, fabrics, and designs of the items displayed and the items delivered to you may vary in minor respects.

9.5. To view the items selected and the total price of any proposed purchase order, visit the shopping bag page. Before confirming the order, it is your responsibility to check the accuracy of the contents of the shopping bag and fill in the order form according to the instructions provided on the website.

9.6. The order process is completed when payment has been made, confirming the order, which will be directly submitted to untitlab®. Once payment has been completed, you cannot modify the contents of the order.

9.7. You must confirm that you have read and accepted the terms and conditions before confirming the order. It is advisable to save or print the terms and conditions at the end of the purchasing process.

9.8. The order cannot be submitted to untitlab® unless the order process is fully completed.

9.9. By using the website, you agree that untitlab® may collect, use, store and process your personal data according to its privacy policy, which is published on the website. For more information about how untitlab® uses cookies, the type of information collected, how and for what purposes, and under what circumstances untitlab® discloses information, please see untitlab®'s privacy and cookie policy on the website.

9.10. If you have registered on the website, you can check your order status by logging into your account and accessing the "ACCOUNT" page.

9.11. You are responsible for the accuracy and truthfulness of any data entered on the website or used during the purchase.

9.12. You can pre-order a selection of items on the website before their commercial launch or distribution in the market. These items are marked as "pre-order" or "pre-ordered product" and may not be available for delivery at the time of placing the order. You may also order personalized items that can be customized according to the instructions on the website, marked as "personalized." You acknowledge that such personalized items may not be available for immediate delivery at the time of placing your order.

9.13. By placing an order for a pre-ordered or personalized product, you acknowledge and agree that the relevant price displayed on the website and in the shopping bag section will be charged to you in advance. The pre-ordered or personalized product will be delivered to you on or around the estimated date specified on the product page and/or in the shopping bag section. If your order includes both pre-ordered or personalized items and items currently available for delivery, all items will be shipped together on or around the estimated delivery date specified for the pre-ordered or personalized items.

9.14. Unless otherwise stated in the terms and conditions related to pre-ordered or personalized items, all standard terms and conditions will apply to the sale of these products on the website.



For any complaint, additional information or assistance relating to the website or to the purchasing process and, in any event, for any request for information and/or clarifications in respect of the general terms and conditions of sale hereof, you may send an email to the following address: hi@untitlab.com