To cater to our customer's diverse needs and preferences worldwide, we offer easy returns and exchanges, ensuring your complete satisfaction regardless of your location. 

Return Request Process

We offer a hassle-free return policy that enables you to initiate a return within 14 days of receiving your parcels. To begin the return process, please log in to your account on our website using your email and submit a return request. Our dedicated team will promptly review your request and send you an approved email with comprehensive instructions.

Return Conditions

To be eligible for a return, the item(s) must be in their original condition, including all packaging, labels, tags, accessories, and gift cards (if applicable). Please make sure to ship the item(s) within 14 days of receiving your return approval.

Refunds and Exchanges

At this time, direct exchanges are not available. If you wish to exchange your purchase, you can return the item(s) for a refund and place a new order. Our customer support team will gladly assist you throughout the return process and guide you in placing a new order.

Refund Processing

Once we receive your returned item(s), please allow up to 15 business days for the return to be processed and refunded. The refund amount will be credited back to the original form of payment. You will receive a refund confirmation via email once the refund has been accepted and processed.

Return Shipping

Please note that the cost of return shipping will be deducted from the total refund amount. 

Declined Refund Requests

untitlab® reserves the right to decline any refund request in the following circumstances:

  • The item(s) is not returned in its original condition
  • The item(s) is faulty or noticeably damaged
  • Shoe boxes or any untitlab® goods are damaged

Customer Support

If you have any questions or concerns regarding our returns process, please feel free to contact our customer support team at

Note: This return policy is effective from 01-05-2023. untitlab® reserves the right to update or modify this policy at any time without prior notice.

Thank you for choosing untitlab®. We appreciate your understanding and cooperation in adhering to our return policy.

Please review the revised return policy and ensure that it aligns with your business practices and requirements.