The purpose of this privacy policy is to inform you how untitlab® manages and protects personal data collected through website visits, purchases, calls, and surveys, and to explain how you can exercise your individual privacy rights with respect to your personal data held by untitlab®.

By accessing the website or using any of our services, or by agreeing to provide your personal data to us, you acknowledge that you have read and understood this privacy policy and consent to the collection, use, and disclosure of your personal data as described in this policy. If you do not agree with any part of this privacy policy, you should refrain from using the website or providing your personal data to us.



Our privacy policy describes how untitlab® manages and protects personal data obtained from various sources, including website visits, purchases, calls, and surveys. The following are the types of data we collect:

  • Browsing data: When you visit our website, certain personal data (log files) are collected by the computer systems and software procedures used to operate the site. This data includes IP addresses or domain names of the computers you use to access our site, URIs (Uniform Resource Identifiers) of the resources you request, the time of your request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical status code of the server reply (successful, error, etc.), and other parameters related to your operating system and computer environment. This information is used to obtain anonymous statistical information on the use of our website and to ensure its correct operation.

  • Cookies: Our website uses cookies to enhance your browsing experience and to improve our services. Cookies are small text files that are stored on your computer or device and sent to our server when you visit our site again. For more information on the types of cookies we use, how to disable them, and how to revoke your consent, please refer to our cookies policy.

  • Personal data voluntarily provided by the data subject: We collect and process personal data that you provide voluntarily when you place online orders, register on our website, subscribe to our newsletter, or contact our customer service. This data may include your first and last name, postal and email address, phone number, date of birth, and any additional information you provide in your message. We also collect data you provide when filling in our customer card at our online store or when contacting us for an enquiry. In addition, we may obtain information about you as a result of authentication or identity checks. We use this information to identify you as a customer, process your order, deliver items and services, and process payments. However, this information will not be included in our customer database.

By using our website or providing us with your personal data, you agree to the terms of our privacy policy. If you do not agree with any term of this policy, please do not use our website or provide us with your personal data.



Your personal data may be processed based on the necessity for the provision of the services for the following purposes:

  • (a) to respond to all your requests and to manage your relationship with untitlab®;

  • (b) to fulfill your online purchase orders and perform all management activities connected with it (including administrative management of the contract, delivery of goods, payment processing, management of any claims and litigation, and fraud prevention), and to comply with any applicable legal or regulatory obligations.
    Furthermore, subject to your prior consent, your personal data may be included in the untitlab® customer database, and processed together with the details of your purchases for the following purposes:

  • (c) profiling: to perform individual or group studies, surveys, statistical and/or market researches on your preferences with regards to our items, so that we can offer you a personalised service and promote cultural and recreational activities that may interest you;

  • (d) marketing: to contact you and/or send you (by post, telephone, e-mail and any other form of electronic communication) information and promotions, including commercial information, newsletters, advertising material, catalogues and invitations to events related to the untitlab® ’s items and services. 



Your personal data will be processed by suitable electronic or automated means and computerised tools, or manually and on hard copy, exclusively for the purposes for which they have been collected and guaranteeing the security and confidentiality of any processed information. Your personal data will be processed only by the untitlab® ’s internal staff duly authorized to do so under their respective job duties. Your personal data may also be processed by third parties to the extent necessary and/or instrumental for the above purposes. These third parties will act on behalf of untitlab® as data processors (e.g. Service providers, carriers, it technicians or any other suppliers appointed by untitlab® to carry out and/or manage any promotional campaigns for untitlab® ’s items and services, etc.).



The provision of your personal data is optional.
However, if you wish to make a purchase order for items offered on our website, and/or receive information on untitlab® ’s items and services, and/or contact our customer service and/or use any other services offered by the untitlab®, you need to fill in all mandatory fields of the relevant forms.

If you withhold your consent, we may not be able to offer you a personalised service and inform you of any initiatives that may interest you and/or send you any other commercial information on items, initiatives and events of the untitlab®.

You may withdraw your consent to the processing of your personal data by us at any time, by writing to untitlab® , studio 305, 47 Mark Lane, London EC3R 7QQ; by sending an e-mail to; by using the “unsubscribe” link included in all of our commercial electronic communications; and/or by using any other appropriate procedures which may be made available to you.



Whenever necessary and/or instrumental to the above purposes, your personal data may be processed on behalf of untitlab® by other entities acting as data processor, including:

  • untitlab® companies and franchises that operate untitlab® stores;

  • Companies, consultants and firms providing advisory and/or consulting activities, or performing related services that are instrumental to data processing on behalf of untitlab®.

  • As untitlab® is part of an international network and uses global services your personal data may be transferred abroad in accordance with applicable legislation, by adopting all appropriate security measures and safeguards to ensure an appropriate level of data security.

  • Your personal data will not be used for third-party, advertising purposes or for the promotion of items, services or initiatives by entities other than the untitlab® , nor shall they be disclosed to unknown persons under any circumstances.



Your personal data will be processed and stored for as long as required for the purposes for which they were collected, and in accordance with the storage periods provided for by the applicable laws, or until you revoke your consent to the processing, if applicable. After such a period, your personal data will be automatically and permanently erased or made anonymous.



Please note that you may exercise the rights under the applicable privacy laws and specifically the right to request information as to whether your personal data is being processed and as to the characteristics of the processing, the right to rectification and erasure of your personal data, the right to object to the processing and/or the right to have those personal data transmitted to another controller.
You also have the right to withdraw your consent at any time. The withdrawal of your consent will not affect the lawfulness of processing based on your consent before its withdrawal.



We may occasionally change this policy, for example, to comply with new requirements imposed by the applicable laws or technical requirements. We will post the updated policy on the website. We may also notify you in case of material changes and seek your consent to those changes, where required by applicable law. You are thus encouraged to periodically review this page.



We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.



We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new Services and/or features through the website (including, the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.



Certain content, products and Services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.



Your submission of personal information through the store is governed by our Privacy Policy.



Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.



In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.



We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and Services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

The Products offered are compliant with the applicable laws in the United Kingdom. We shall not be liable in case of non-compliance of the Products with the laws of the country where the Product is delivered. You are solely responsible for all verifications with local authorities for the importation of the Products that you intend to order.

Besides, we shall not be held liable for damages arising from wrong use of the Products.

We shall not be liable for any inconvenience or damages due to the use of the internet network, especially an interruption of service, an outside intrusion, or the presence of computer viruses.

The performance of all or part of our obligations shall be withheld in the event of an accident or natural disaster that prevents or delays their performance.



You agree to indemnify, defend and hold harmless untitlab® and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.



In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.



The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).



The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.



These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.



You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.



Questions about the Private Policy should be sent to us at

Our contact information is posted below:


47 Mark Lane